Terms and Conditions
Effective Date: April 4, 2025
These Terms & Conditions ("Terms") govern your use of the services provided by
StarSprout Reviews.
By accessing or using our website, platform, or services, you agree to comply with and be bound by these Terms.
By accessing or using any services provided by StarSprout Reviews LLC ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.
1. Services Provided
-We provide software and support services to help businesses collect online reviews (primarily Google reviews) from their customers.
Our core services include:
-Managing and processing customer contact information submitted by you
-Sending automated email and SMS review requests to your customers
-Providing analytics and campaign reporting
2. Eligibility
To use our services, you must:
-Be at least 18 years old
-Be a business owner or authorized representative of a business
-Provide accurate, lawful, and up-to-date information
3. Your Responsibilities
As our client, you agree to:
-Obtain all necessary permissions and legal consent from your customers before uploading or submitting their contact data
-Only use our platform for lawful purposes
-Ensure your use of our services complies with all applicable laws and regulations, including:CAN-SPAM Act (for email), Telephone Consumer Protection Act (TCPA) (for SMS)GDPR/CCPA, if applicable to your customer base
4. Acceptable Use
You agree not to:
-Upload or distribute unlawful, misleading, harassing, or harmful contentUse our platform for spamming, phishing, or any type of abusive behaviorImpersonate another person or business
-We reserve the right to suspend or terminate your access if we detect misuse or non-compliance.
5. Data Ownership & Privacy
You retain full ownership of all customer data you upload to our platform. We act only as a data processor, using that information exclusively to provide our services. We do not sell, rent, or share your data or your customers' data with third parties for marketing purposes.
Please refer to our Privacy Policy for more details on how we protect and handle data.
6. No Guarantees or Warranties
We do not guarantee:
-That customers will leave a review
-That reviews will be positive
-Any specific improvement in your online visibility, search rankings, or business performance
We provide tools to facilitate review collection, but the outcome is beyond our control.
7. Billing, Payments & Refunds
Services are billed in advance on a monthly or annual basis. All fees are non-refundable once service delivery has begun, unless required by law. We may offer prorated refunds at our discretion in limited cases.
8. Termination & Suspension
We may suspend or terminate your account without notice if:
-You violate these TermsYour use of our services creates legal, financial, or reputational risk
-You engage in spam or send messages without proper consent
You may cancel your subscription at any time through your account settings. Upon cancellation, services will continue until the end of your current billing cycle.
9. SMS Disclosure
By using our services, you authorize StarSprout Reviews to send automated SMS messages on behalf of your business to your customers.
These messages may include:
Review requests
Notifications and service updates
Optional marketing messages (if customer consent has been collected)
Support or verification messages (e.g., 2FA)
Message frequency may vary depending on campaign settings.
Message & data rates may apply based on your customer's mobile plan.
Customers can opt out at any time by replying "STOP" to an SMS message.
Customers can reply "HELP" for assistance.
For more on how we handle data, see our Privacy Policy.
10. Modifications to Terms
We may update these Terms from time to time. If we make significant changes, we’ll notify you via email or in your dashboard. Continued use of our services after updates means you accept the new Terms.
11. Limitation of Liability
To the maximum extent permitted by law:
-We are not liable for any indirect, incidental, or consequential damages
-Our total liability under these Terms shall not exceed the fees paid by you in the past 3 months
12. Governing Law
These Terms are governed by and interpreted under the laws of the state of Florida, without regard to its conflict of laws principles.
13. Contact Us
If you have questions or concerns about these Terms, contact us at:
📍 8805 Via Mar Rosso
📞 561-530-9952
